Healthcare and Telecom Management

Trends, Drivers and Solutions

This paper focuses on developing a sustainable ROI, cost justification and business case for Telecom Expense Management (TEM), Wireless Expense Management (WEM), and Managed Mobility Services (MMS) programs. Often managers will develop a business justification that focuses solely on “hard dollar” refunds for billing errors, cost savings and Return on Investment (ROI). Programs that rely solely on these items are incomplete. They fail to consider additional benefits that are more difficult to quantify.