Technical Services Analyst (Long Island)

Comview has a great entry level position at our Long Island HQ for a recent College Grad to learn and grow in the dynamic Telecommunications industry.

We are a growing TEM (Telecom Expense Management) managed services provider located on Long Island.​ Our fully integrated software includes comprehensive invoice management, wireless management, call accounting, inventory and procurement.​ We surround our software offering with world-class support and professional services. Comview has consistently been rated # 1 by end users in independent surveys for customer satisfaction in the TEM space. If you are looking to work for a great company that REALLY cares about its customers and its employees, we are it!

We are seeking a bright, energetic and detail-oriented Technical Services Analyst to support our team in our mission of providing excellent service to our clients.​

In this role you will interact with our internal team, our clients and outside vendors.​ Strong organizational skills and attention to detail is a must.​ Excellent PC skills (Excel and MS Office) and communication skills required.​ Logical approach to resolving discrepancies, excellent with numbers, and analytical ability needed.​ Much of your work will involve working with placing orders and working with data files.​

Primary responsibilities include:

  • Place orders for wireless devices with carriers on behalf of our clients
  • Troubleshoot order issues
  • Perform data downloads from wireless carriers
  • Load reports into an internal system
  • Review our customers telecom invoices from our proprietary portal
  • Follow up with billing issues
  • Work with Carriers to obtain customer information

Knowledge of the mobile industry and telecom terminology is a plus but not essential as we will train.​
This is a growth position within a growing company.​

Excellent benefits including paid health care, 401k, paid holidays and PTO, pizza Friday’s and more.​ You will be working with a dedicated, hard working and congenial staff and must make a positive contribution to the environment.​