Mobile User Support Services
Growing mobile workforce – growing challenge
Mobility has taken on an important and growing role in the enterprise landscape. Yet with an increasingly mobile workforce comes the challenge of how to provide effective mobile user support when employees have issues and questions around their devices or services. Does that sound familiar?
Multiple ways to support mobile users
You need to keep your mobile users productive and satisfied, but does your IT department have the necessary resources and/or expertise to effectively handle evolving day-to-day support requests?
In addition to Comview’s mobility management and procurement solutions, we offer multiple ways to support your mobile users throughout the communications lifecycle, reducing costs and strain on your IT team.
A customizable Service Request Portal gives employees and managers self-service access to view/change information about plans and services, submit order and billing questions, download documentation, review FAQ’s and more. Optionally allow employees to order phones and accessories from an approved catalog when used in conjunction with Comview’s mobile procurement module.
Why tie up internal resources when you can provide your mobile users with expert live support to resolve their wireless issues so they can remain productive and satisfied? Choose from 12×5 or 24×7 coverage.
Comview’s platform integrates with most Mobile Device Management (MDM) providers to provide greater insight and security, and we can optionally help you manage your MDM administration as well.
Additional support services
As part of our mobile communications lifecycle management services, we can help your organization with kitting and recycling of devices.