Reflecting on two decades of communications lifecycle management software and customer-focused services
HUNTINGTON STATION, NY — Nov. 15, 2017 – Comview Corporation, a leading provider of fixed/mobile telecom expense management (TEM), call accounting and related software and services, has just passed an important milestone in the company’s history. This November marks two decades of Communications Lifecycle Management software and service built on top of a “Customer for Life” philosophy.
The seeds of Comview were planted before 1997 when Comview CEO and Founder, John Perri, was contemplating the next chapter of his life, and what would be the next big idea, after selling his previous call accounting company.
Up to that point, call accounting relied on on-premise, PC-based technologies. However, John saw potential in this fairly new thing called the Internet to build a better mousetrap. It was then that he set out to create the first cloud-based Call Accounting platform. And so, in November of 1997, Comview was born. Over the years it grew to encompass Communications Lifecycle Management with fixed/mobile telecom expense management, IT asset management and a host of related services on a single platform.
“Nobody called it ‘cloud’ back then,” stated Mr. Perri. “That term wasn’t popularized for at least another decade. Instead, we used phrases like hosted, or Application Service Provider (ASP). Of course, for me, it was as much about the service as the applications.”
Serving customers well has been the rock and foundation of the company since inception. Comview is driven by a top-down “Customer for Life” philosophy that permeates every facet of its culture. Every employee is keenly aware of it. In fact, “Going the extra mile is one of the things we’re best known for, and for which I am most proud,” Perri shared. “That isn’t going to change anytime soon!” Customer retention and third-party surveys have validated that the philosophy is working. In fact, Comview still has many of its original customers.
Integrated Telecom Management technology is Comview’s other hallmark of the past 20 years. The company’s modular software was architected from the ground up to be a flexible, single platform. This has distinct advantages for customers. They only have one portal to deal with regardless of which combination of telecom expense management, mobility management, call accounting (or whatever) they use. Plus, the cloud model ensures clients never have to worry about performing upgrades or back-ups, since they always have the latest version.
Looking back over Comview’s first two decades, John Perri reflects, “I consider myself fortunate to have such great employees to support the ongoing vision. I’m thankful for our great customers whose loyalty and feedback have driven us to grow and excel throughout the years. I’m looking forward to a bright future together!”
Comview simplifies the management of fixed and mobile telecom expenses, users and assets throughout the communications lifecycle — from procurement to bill payment and points in-between — so your staff can focus on higher value activities while gaining valuable insights and sustainable ROI. Comview provides fully integrated Telecom Expense Management (TEM), Mobility Management and Call Accounting solutions backed by a managed service/BPO approach and “customer for life” philosophy that provides you with the highest level of service and support. Comview enables organizations to easily manage everything from a single intuitive interface, including Invoice Management, Wireless Management (with BYOD and MDM integration), Audit & Optimization, Call Accounting, IT Asset Management, Procurement and more. A flexible cloud-based platform and friendly expert managed services with savings guarantees are designed to work with your unique needs and grow with you.
Comview, Total Talk Management, and Total Telecom Management are trademarks of Comview Corporation. All other product or service names are trademarks of their respective owners. Use of them does not imply any affiliation with or endorsement by them.