Factors that Impact Returns from TEM Programs

Factors impacting returns from TEM programs and maximizing results The degree that fixed and/or mobile telecom expense management (TEM programs) will produce savings depends on several factors, including: Telecom ContractComplexity – more complex contracts with volume discounts or other multi-faceted provisions are harder to implement and reflect properly on bills. Service providers – some providers have more problems […]

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Six Reasons to Outsource TEM

Why outsource TEM? Telecommunications Expense Management (TEM) programs require a unique combination of specialized skills with knowledge of telecommunications, IT, finance, and complex carrier billing systems. This diverse skill set leads many enterprises to seek outside expertise for this service. Below are six reasons that many enterprises choose to outsource TEM programs. 1 – Better […]

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Sustainable TEM Programs

Baseline and Adjust Your TEM Objectives Unfortunately, all too often TEM programs tend to get ignored and choked off by other enterprise spending initiatives. To ensure that a TEM program is sustainable it needs to show continual progress and benefits to the organization. An initial baseline measurement should capture how things were managed before implementing the […]

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Business Case for Telecom Expense Management

TEM Business Case  The business case for Telecom Expense Management (TEM) programs often comes down to refunds for billing errors, but this approach overlooks many other benefits. Cost justification should also include calculations for labor efficiencies through automation of manual processes, indirect savings, security and other areas. Relying simply on cost savings may produce an […]

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Video Killed the Internet – A Cautionary IoT Tale

The recent DDoS attack on Dyn, an Internet infrastructure company disrupted several websites. Instead of hijacking computers it used webcams and DVRs (poorly secured IoT devices) to overwhelm many high profile websites including Twitter, Amazon, Tumblr, Reddit, Spotify and Netflix. This is a cautionary tale for enterprises and Telecom Expense Management (TEM) programs. While telecom […]

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New Apple iOS Upgrades and Unintended Consequences for Enterprise Mobility

Things to consider before that automatic upgrade A new iPhone Operating System (OS) is like getting a new phone without the expense. New features! New look! Widgets in the lock screen! Revamped functionality! More security! To the uninitiated this may seem like a win-win for corporate-owned devices; it’s one less complaint from employees wanting upgrades. […]

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Paperless with Parenthesis: Using TEM to Get Paper-less

Why is it so difficult to eliminate receipt of telecom bills in paper format? The paperless workplace has long been a dream of forward-thinking enterprises. While modern technology provides ways to make this a reality for many tasks, even the best telecom expense management programs struggle to completely cut paper out of its lifecycle. Even the most automated […]

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Don’t Replace that Smartphone Yet

With Apple and Samsung recently releasing their latest products to the market, it’s that time of year when everyone wants a new smartphone. This invariably leads to enterprise managers fielding requests for upgrades. Before you agree to these requests, STOP! Consider this: as mobile device upgrades get smaller and smaller, your enterprise should make its […]

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Mobile Data Changes Show Market Still Competitive

Recent mobile data changes from AT&T, Verizon, T-Mobile and Sprint offer new options to evaluate. This showcases the value of Telecom Expense Management (TEM) and Wireless Expense Management (WEM) programs to sort through the complex offers and secure the most cost effective deals. Mobile data more or less competitive? Some analysts suggest the moves by […]

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Cramming Settlements at AT&T Remind Enterprises to Beware

AT&T recently reached a settlement with the FCC over cramming. Its billing system allowed scammers to set up fake directory services that were tacked onto consumers’ phone bills. The scammers were caught by the DEA (Drug Enforcement Agency), of all places, in an investigation around drug money laundering done by these sham companies. After the […]

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