Will Forecasts of Smaller IT Change the Need for TEM?

According to a recent Forrester Research study on the future of CIO organizations, within five to seven years, IT groups are estimated to shrink by 40%. Specialization, further automation in IT, and an enterprise-wide shift to the cloud will drive this sharp reduction in IT staff. Marc Cecere, vice president and principal analyst at Forrester […]

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Telecom Inventory is Critical to TEM Success

Accurate telecom inventory is critical for Telecom Expense Management (TEM) success because it provides a baseline of information to validate items on bills and produce cost savings. What should a TEM inventory include? A TEM inventory consists of any item that appears on an invoice or customer service record (CSR) for a mobile or fixed […]

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Implement New Efficiencies with Telecom Expense Management Programs

Seven Areas That Drive Efficiencies With a TEM Program This is part two of a blog on efficiencies for Telecom Expense Management (read part 1). Below you’ll find information to consider in seven key areas that can drive new efficiencies. The post is especially relevant for organizations that don’t have a TEM program in place or […]

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Are Latest Unlimited Mobile Data Plans Good for Enterprises?

In January on an earnings call Verizon’s finance chief Matthew Ellis said unlimited mobile data plans were “not something we feel the need to do.” At the time Verizon and AT&T both choose not to match T-Mobile and Sprint. The strategy, based on the idea that it wasn’t worth the risk of switching to an […]

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Searching for Efficiencies with Telecom Expense Management

Finding Efficiencies with Telecom Expense Management Enterprise communications and telecommunications networks often represent an accumulation of legacy technology and services that are no longer used. Over time these legacy services contribute to unnecessary spending with carriers and additional costs to maintain. Often managers believe They do not have a problem. The problem is too small […]

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Factors that Impact Returns from TEM Programs

Factors impacting returns from TEM programs and maximizing results The degree that fixed and/or mobile telecom expense management (TEM programs) will produce savings depends on several factors, including: Telecom ContractComplexity – more complex contracts with volume discounts or other multi-faceted provisions are harder to implement and reflect properly on bills. Service providers – some providers have more problems […]

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Six Reasons to Outsource TEM

Why outsource TEM? Telecommunications Expense Management (TEM) programs require a unique combination of specialized skills with knowledge of telecommunications, IT, finance, and complex carrier billing systems. This diverse skill set leads many enterprises to seek outside expertise for this service. Below are six reasons that many enterprises choose to outsource TEM programs. 1 – Better […]

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Sustainable TEM Programs

Baseline and Adjust Your TEM Objectives Unfortunately, all too often TEM programs tend to get ignored and choked off by other enterprise spending initiatives. To ensure that a TEM program is sustainable it needs to show continual progress and benefits to the organization. An initial baseline measurement should capture how things were managed before implementing the […]

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Business Case for Telecom Expense Management

TEM Business Case  The business case for Telecom Expense Management (TEM) programs often comes down to refunds for billing errors, but this approach overlooks many other benefits. Cost justification should also include calculations for labor efficiencies through automation of manual processes, indirect savings, security and other areas. Relying simply on cost savings may produce an […]

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Video Killed the Internet – A Cautionary IoT Tale

The recent DDoS attack on Dyn, an Internet infrastructure company disrupted several websites. Instead of hijacking computers it used webcams and DVRs (poorly secured IoT devices) to overwhelm many high profile websites including Twitter, Amazon, Tumblr, Reddit, Spotify and Netflix. This is a cautionary tale for enterprises and Telecom Expense Management (TEM) programs. While telecom […]

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