Why You Need Mobility Management and Wireless Expense Management (WEM)

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Why you need mobility management and wireless expense management

As corporate mobile usage grows, so do the expenses and complexity of managing it. Increasing use of mobile data, shifting rate plans, BYOD (bring your own device) and corporate-liable devices and changing technology combine to add challenges that most organizations don’t have the time, resources and expertise to effectively manage. Below is a list of six key reasons why a Mobility Management program is needed.

1 – Gain control of mobile usage and spend

For every month that an organization fails to act, cost savings are lost and forfeited forever. Mobile expenses are unique because employee usage patterns constantly change. In today’s market service providers are competing for business with new rate plans that need to be evaluated to determine if there will be savings.

2 – Wireless optimization savings

One of the greatest challenges for organizations is setting aside time and acting on the information from the program. Suspicious international usage, unusual text and data consumption, and exceptions to your corporate policy can be flagged for further investigation. A third party can provide automated wireless optimization tools and resources to identify the best plans and get employees into plans that will save the most money. They can quickly pinpoint areas of waste like zero use devices that should be suspended to avoid unnecessary charges. They can also identify and remedy high usage devices that need to be switched to more appropriate plans. This can be done in a seamless way behind the scenes where there is often no need to change providers or make changes that inconvenience employees.

3 – Savings from identification and resolution of wireless billing errors

Carrier billing needs to be vigilantly reviewed for billing errors and contract compliance. Identification and correction of billing errors to obtain refunds or credits require time and expertise that most organizations don’t have.

4 – Reporting, visibility, and accountability

Invoice and usage data need to be collected in a database with all data normalized and presented in a consistent reporting format. Charge-back information can drive improved accountability with employees.

5 – Streamline mobile procurement and order management for wireless

Procurement of devices and service plans can be an inefficient, time consuming and labor-intensive process. A self-service wireless procurement portal can provide an efficient automated workflow process that lets employees order from an approved catalog of devices and services. E-bonding with select carriers can reduce the time it takes for orders to be fulfilled.

6 – Mobile security

Employee use of mobile devices faces a range of security threats with data leakage from mobile apps, use of unsecured Wi-Fi, Phishing Attacks, and lost or stolen devices. A Mobility Management program can provide the resources to help address some of these threats. These programs can help identify spikes in usage that accompany theft and transmission of corporate data. Integration with a Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) providers will provide additional features to manage the security of mobile devices.

Conclusion

Today’s mobile workforce is driving ever-increasing demand for wireless services. A Mobility Management or WEM solution will provide specialized resources to:

  • manage complex bills for wireless services,
  • reduce operational inefficiencies,
  • optimize costs,
  • identify and recover savings from billing errors,
  • help organizations adapt to changes and
  • boost security.

The case for a program managed by a third party is compelling with a clear justification from cost savings, improved processes, and employee productivity, and improved security that such a program will provide.