According to Gartner, “Enterprises often fail to account for the hidden costs of account and services management, which typically represents 10% to 20% of their annual voice and data telecom service spending.” Automation of telecom provisioning and use of managed services can reduce costs and improve efficiencies.
Most enterprises do not have an automated telecom services provisioning program. Typical processes often require emails, phone calls and a manual workflow for approvals. Orders are often placed in a decentralized fashion by location or by department. This can lead to orders that fail to reference contracts, services that are not placed with preferred providers, and requests for non-standard mobile devices. Below are best practices and reasons to automate telecom provisioning.
Some best practices for telecom provisioning include:
1 – Unify
A centralized repository for telecom provisioning enables organizations to reconcile service order activity with inventory, billing, and contracts. Using one common system provides a central place for all order activities. This enables the entire department to have access to historical information and pending orders with ready access to all the information. Managers are able to track key milestones for new services, see historical order activity and gain insights into key trends with different service providers.
2 – Automate
Automation of telecom provisioning enables organizations to create a well-defined workflow for orders. Options can be restricted to approved vendors with reliable service that have special contract pricing for the enterprise. Transactions can be automated using eBonding to eliminate the need to access individual carrier portals which require learning different systems and navigation of complex screens to place orders. Templates can pre-populate information and provide prompts to ensure that all the required information is provided when placing orders.
The telecom provisioning portal for mobile can provide rules for which employees are eligible for particular devices and service plans. A well-defined workflow approval process can address exceptions, track every step of the process and streamline it. Employees can be empowered with a portal that allows them to determine upgrade eligibility and other information that avoids lengthy calls and long waits while someone searches for information. This can be very valuable for organizations as they prepare for the ten year anniversary and a potential frenzy with the new iPhone.
3 – Reduce expenses
eBonding streamlines online order activity directly exchanging transactions; this avoids the need to use carrier portals to place orders. Data entry is streamlined. Comview found that one client cut its time for mobile ordering by 90% from 10 to 15 minutes to 1-2 minutes. Expenses were also reduced through greater accuracy and elimination of re-work on order entry errors. This frees staff to focus on higher value, more productive activities.
Policy enforcement reduces unnecessary expenditures. Better tracking and visibility leads to less waste. Organizations are able to take advantage of special contract pricing, volume discounts and upgrade waivers for mobile. Managers can proactively adjust order activity to avoid Minimum Annual Revenue Commitment (MARC) penalties.
Telecom provisioning does not need to be a complex, labor-intensive budget breaker. Telecom Expense Management (TEM) and Managed Mobility Services (MMS) provide the customization and expertise to automate and streamline workflow. Integration of telecom provisioning with inventory, billing, and contracts provides for increased efficiencies and cost savings.
For more on Telecom Provisioning, check out our on-demand webinar Telecom Provisioning Then & Now