Reducing the Cost of Freedom: The 2009 Wireless Expense Report
Huntington Station, NY - February 23, 2009 - Comview Corporation, a leading provider of
telecom cost management services, has underwritten an important new benchmark report on
Wireless Expense Management, released by Aberdeen Group, a Harte-Hanks Company. The
report "Reducing the Cost of Freedom: The 2009 Wireless Expense Report," is a comprehensive
assessment of enterprise use of wireless expense management (WEM) and outlines how
businesses can use technology to achieve significant saving on wireless expenses.
Through this research, Aberdeen demonstrates how Best-in-Class companies are currently able to
decrease wireless expenses for both voice and data at far greater rates when implementing a
WEM solution. These companies realized a decrease in expense of 26% for voice and 32% for
data, as opposed to companies who had not implemented a WEM solution and instead saw a net
increase of 16% for data alone.
"Our research found that Best-in-Class companies, defined as the top 20% of our respondents,
saved 26% in monthly wireless voice services per user," said Hyoun Park, Research Editor at
Aberdeen Group. "When you consider our current economic environment and resulting budget
constraints, it is crucial for companies dependent on wireless communications to aggressively
manage these expenses."
"Comview was pleased to be a part of this report and to have these positive findings published,"
said John Perri, President and Founder of Comview. "Comview's Total Talk Management
solution has been providing our clients with an average savings of 29% in monthly wireless voice
services per user. We hope the report will encourage more companies to seek a similar solution to
their mounting wireless expenses."
Wireless technology is not new to the enterprise, but tracking the expenses of those technologies
has become more challenging as wireless devices have transformed from simple text messaging
and voice services to enterprise computing assets.
Mobile services are becoming increasingly complicated. As the cell phone has transformed into a
smartphone, new sets of services are available that were not before on previous bills. These services can include location based services (LBS), mobile data connections, mobile applications,
photo capabilities, and mobile messaging capabilities. As these charges have joined the already numerous
line items related to domestic voice, long distance, international roaming, text
messaging, phone features, and related taxes and surcharges, wireless invoices have steadily
grown in their size and scope.
This report demonstrates the organizational capabilities and technological enablers that Best-in-
Class companies are currently using to drive business value from wireless expense management
solutions. By studying the current usage patterns and implementation strategies of current WEM
users, this report provides actionable recommendations for Laggard, Industry Average, and Bestin-
Class companies to improve their current WEM deployments. In addition, this research shows
potential consumers how to obtain technologies and develop cultures that will best support a
WEM solution that is aligned to macro business pressures.
To obtain a complimentary copy, visit Comview's website www.comview.com to download the
report.
About Comview Corporation
Comview unlocks the value hidden in business communication expense. Comview's products and
services allow businesses of all sizes to recognize the waste in communications use and spend
and to realize the savings associated with making strategic changes to existing contracted carrier
services. Founded in 1997, Comview's products and services encompass a broad range of
communication platforms including: Wireless, PBX, VoIP, Conferencing and more. The
company's flagship offering, Total Talk Management, provides decision insight that comes from
a single view across all voice communication platforms and contracts. Comview's services are
used by major organizations throughout the U.S. and abroad. For additional information about
Comview, visit their website at www.comviewcorp.com or call 631-935-1901.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers
demonstrable results. Having benchmarked more than 30,000 companies in the past two years,
Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted
advisor to the global technology markets, corporations turn to AberdeenTM for insights that drive
decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the
global direct and targeted marketing company. Aberdeen’s analytical and independent view of
the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight -
Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks
brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call
(617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
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